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Cancellation & Refund

Return and Exchange Conditions

You must send all accessories and packaging materials in their original packaging, with all complete invoices and copies of the product or products that you will return or exchange, together with a short note explaining the reason for the return or exchange, and must not be physically damaged, unused and re-saleable. . Used and unpaid products are not included in the scope of Returns and Exchanges.

Return and Exchange Address and Contact

Address: Halkalı Asfaltı No:193 Sefakoy/Istanbul-TURKIYE

Phone: 0543 330 36 24
info@ropeland.net

Change

You can make your change within 30 days from the date you receive your orders. First of all, you need to confirm the availability of the product from our customer advisor. After the exchange process is started, your invoice and your complete product are examined by the ropeland.net technical team.
In line with the change requests that comply with the conditions above, a notification e-mail is sent to you and your change is made and the product(s) are sent by courier. If you wish, you can also change the product or products you have purchased from our nearest stores together with their invoices.

Return

You can make your return process within 14 working days from the date you receive your orders. Your invoice and your complete product are reviewed by shieldnetstore.com technical team. Return requests that comply with the above-mentioned conditions are approved. After the return process is approved, your refund will be made within a maximum of 10 working days, which is the legal process, taking into account the type of payment you make in your shopping. Your bank may reflect the refund on your credit card account on the same day. In this situation you need to call the credit-card services of your bank. Refunds made in installment sales are reflected to your credit card as a plus balance every month by your bank. If you buy your product with the "Cash on Delivery" option, your fee will be refunded to the IBAN NO or bank account number you specify.

Shipments that do not comply with the above return conditions will not be accepted. If the original invoice is not sent, VAT and other legal obligations, if any, cannot be returned. If you do not have an invoice, you should get information about return and exchange by giving information to the phone number 0543 330 36 24 or e-mail  info@ropeland.net  before sending your product back.

Shipping Fee for Return and Exchange Shipments


In your return or exchange requests, all shipping charges belong to the customer. The customer can use the courier company of his choice while sending. Buyer-paid shipments will not be accepted. Do not forget to send your return completely in accordance with the above-mentioned conditions.

Order Cancel

You can cancel your order by calling 0543 330 36 24 or sending an e-mail to  info@ropeland.net  the order of the product you have purchased, before it is shipped on the same day. Orders delivered to the courier company cannot be cancelled. After the "Cancelled" notification e-mail regarding your order, the entire amount is returned to your credit card or bank account to which you have transferred. Refunds made in installment sales are reflected to your credit card as a plus balance every month by your bank.